AT&T's February wireless outage disrupted over 92 million voice calls and hindered more than 25,000 attempts to reach emergency services, an FCC report said. The 12-hour nationwide incident affected approximately 125 million devices, including those of other providers using AT&T's network. Stemming from an equipment configuration error during a network change, the outage also impacted first responders' communications.

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"AT&T has been told to stop running ads that claim the carrier is already offering cellular coverage from space," reports Ars Technica: AT&T intends to offer Supplemental Coverage from Space (SCS) and has a deal with AST SpaceMobile, a Starlink competitor that plans a smartphone service from low-Earth-orbit satellites. But AST SpaceMobile's first batch of five satellites isn't scheduled to launch until September. T-Mobile was annoyed by AT&T running an ad indicating that its satellite-to-cellular service was already available, and filed a challenge with the advertising industry's self-regulatory system run by BBB National Programs. The BBB National Advertising Division (NAD) ruled against AT&T last month and the carrier appealed to the National Advertising Review Board (NARB), which has now also ruled against AT&T... AT&T, which is also famous for renaming its 4G service "5GE," reluctantly agreed to comply with the recommendation and released a new version of the satellite-calling commercial with more specific disclaimers. The 30-second ad — titled "Epic Bad Golf Day" — featured Ben Stiller golfing chasing a badly-hit golf ball all the way into the desert (accompanied by the Pixies' song "Where is My Mind"). But according to the article, T-Mobile filed an official complaint with the advertising review board that "the use of humor does not shield an advertiser from its obligation to ensure that claims are truthful and non-misleading." The ad originally included small text that described the depicted satellite call as a "demonstration of evolving technology." The text was changed this week to say that "satellite calling is not currently available...." The original version also had text that said, "the future of help is an AT&T satellite call away." The NARB concluded that this "statement can be interpreted reasonably as stating that 'future' technology has now arrived... In the updated version of the ad, AT&T changed the text to say that "the future of help will be an AT&T satellite call away."

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17,000 AT&T workers from the CWA union went on strike Friday. NPR notes the strike affects workers in nine states: Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee. A North Carolina newspaper says the union will remain on strike until they believe AT&T "begins to bargain over a new contract in good faith" after their previous contract expired back on August 3. And meanwhile, their article notes that the strike comes as some AT&T customers in North Carolina's Raleigh-Durham-Chapel Hill area "report prolonged internet outages." Saturday afternoon, AT&T also reported internet outages within a circle of northern Charlotte neighborhoods. "As far as the impact, the trained, experienced CWA members who are on strike do critical work installing, maintaining and supporting AT&T's residential and business wireline telecommunications network," CWA communications director Beth Allen said. "Customers should be aware that these workers will not be available to respond to service calls during the strike." Since at least Wednesday, AT&T internet customers in Durham have reported being without residential service. According to the company's website, outages have been detected across a wide section of the city, including downtown and around Duke University. AT&T has alerted some affected residents in southwest Durham their internet service "should be online" by Tuesday morning. An AT&T spokesperson told the newspaper that "We have various business continuity measures in place to avoid disruptions to operations and will continue to provide our customers with the great service they expect." A union executive said in a statement that AT&T's contract negotiators "did not seem to have the actual bargaining authority required by the legal obligation to bargain in good faith. Our members want to be on the job, providing the quality service that our customers deserve. It's time for AT&T to start negotiating in good faith so that we can move forward towards a fair contract."

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AT&T has filed a lawsuit against Broadcom, alleging that Broadcom is refusing to honor an extended support agreement for VMware software unless AT&T purchases additional subscriptions it doesn't need. The company warns the consequences could risk massive outages for AT&T's customer support operations and critical federal services, including the U.S. President's office. The Register reports: A complaint [PDF] filed last week in the Supreme Court of New York State explains that AT&T holds perpetual licenses for VMware software and paid for support services under a contract that ends on September 8. The complaint also alleges that AT&T has an option to extend that support deal for two years -- provided it activates the option before the end of the current deal. AT&T's filing claims it exercised that option, but that Broadcom "is refusing to honor" the contract. Broadcom has apparently told AT&T it will continue to provide support if the comms giant "agrees to purchase scores of subscription services and software." AT&T counters that it "does not want or need" those subscriptions, because they: - Would impose significant additional contractual and technological obligations on AT - Would require AT&T to invest potentially millions to develop its network to accommodate the new software; - May violate certain rights of first refusal that AT&T has granted to third parties; - Would cost AT&T tens of millions more than the price of the support services alone. [...] The complaint also suggests Broadcom's refusal to extend support creates enormous risk for US national security -- some of the ~8,600 servers that host AT&T's ~75,000 VMs "are dedicated to various national security and public safety agencies within the federal government as well as the Office of the President." Other VMs are relied upon by emergency responders, and still more "deliver services to millions of AT&T customers worldwide" according to the suit. Without support from Broadcom, AT&T claims it fears "widespread network outages that could cripple the operations of millions of AT&T customers worldwide" because it may not be able to fix VMware's software.

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For 30 days, 17,000 AT&T workers in nine different states from the CWA union went on strike. As it began one North Carolina newspaper noted some AT&T customers "report prolonged internet outages." Last week an Emory University economist told NPR that "If it wasn't disruptive or it didn't have any kind of negative element towards customers, then AT&T, I suspect, wouldn't feel any kind of pressure to negotiate." The 30-day strike was "the longest telecommunications strike in the region's history," according to the union — announcing today that they'd now negotiated "strong tentative contract agreements" and that workers would report to work for their scheduled shifts tomorrow. The new contract in the Southeast covers 17,000 workers technicians, customer service representatives and others who install, maintain and support AT&T's residential and business wireline telecommunications network in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee. Wages and health care costs were key issues at the bargaining table, and the five-year agreement includes across the board wage increases of 19.33%, with additional 3% increases for Wire Technicians and Utility Operations. The health care agreement holds health care premiums steady in the first year and lowers them in the second and third years, with modest monthly increases in the final two years. The statement adds that "CWA members and retirees from every region and sector of our union mobilized in support of our bargaining teams, including by distributing flyers with information about the strike at AT&T Wireless stores." CWA District 3 Vice President Richard Honeycutt added "We know that our customers have faced hardship during the strike as well. We are happy to be getting back to work keeping our communities safe and connected." There's also a separate four-year agreement covering 8,500 AT&T West workers in California and Nevada. "Union members will meet to review the tentative agreements, before holding ratification votes in each region." AT&T's chief operating officer said the Southeast agreement will "support our competitive position in the broadband industry where we can grow and win against our mostly non-union competitors."

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