Intel faces a class-action lawsuit alleging its 13th and 14th generation desktop processors from 2022 and 2023 are defective, causing system instability and frequent crashes. The suit claims that Intel knew of the issue but continued marketing the processors anyway. The Register reports: The plaintiff, Mark Vanvalkenburgh of Orchard Park, New York, purchased an Intel Core i7-13700K from Best Buy in January 2023, according to the complaint [PDF]. "After purchasing the product, Plaintiff learned that the processor was defective, unstable, and crashing at high rates," the complaint claims. "The processor caused issues in his computer, including random screen blackouts and random computer restarts. These issues were not resolved even after he attempted to install a patch issued by Intel for its 13th Generation processors."
The potential class-action lawsuit cites various media reports and social media posts dating back to December 2022 that describe problems with Intel's 13th and 14th generation processors, known as Raptor Lake. These reports document unexplained failures and system instability, as well as a higher-than-expected rate of product returns. "By late 2022 or early 2023, Intel knew of the defect," the complaint says. "Intel's Products undergo pre-release and post-release testing. Through these tests, Intel became aware of the defect in the processors." And because Intel continued making marketing claims touting the speed and performance of its products, with no mention of any defect, the complaint alleges that Intel committed fraud by omission, breached implied warranty, and violated New York General Business Law.
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