A Kansas man who sued Verizon in small claims court after the carrier refused to unlock his iPhone has won his case, scoring a small but meaningful victory against a company that retroactively applied a policy change to deny his unlock request. Patrick Roach bought a discounted iPhone 16e from Verizon's Straight Talk brand in February 2025, intending to pay for one month of service before switching the device to US Mobile. Under FCC rules dating back to a 2019 waiver, Verizon must unlock phones 60 days after activation on its network. Verizon refused to unlock the phone, citing a new policy implemented on April 1, 2025 requiring "60 days of paid active service." Roach had purchased his device over a month before that policy took effect. Magistrate Judge Elizabeth Henry ruled in October 2025 that applying the changed terms to Roach's earlier purchase violated the Kansas Consumer Protection Act. The court ordered Verizon to refund Roach's $410.40 purchase price plus court costs. Roach had previously rejected a $600 settlement offer because it would have required him to sign a non-disclosure agreement. He estimated spending about 20 hours on the lawsuit but said "it wasn't about" the money.

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An anonymous reader writes: U.S. wireless carrier Verizon said Thursday it will cut more than 13,000 jobs in its largest single layoff as it works to shrink costs and restructure operations. Verizon also said it plans to convert 179 corporate-owned retail stores into franchised operations and close one store. Verizon's new CEO, Dan Schulman, said in a note to employees the company would reduce its workforce by more than 13,000 employees across the organization, and significantly reduce outsourced and other outside labor expenses. Related: Delayed September report shows U.S. added 119,000 jobs, more than expected; unemployment rate at 4.4%

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Verizon is planning to cut roughly 15,000 jobs, looking to reduce costs as it contends with increased competition for wireless service and home internet, according to WSJ, which cites people familiar with the matter. From the report: The cuts, the largest ever for the carrier, are set to take place in the next week, the people said. The majority of the reduction is expected to be made through layoffs. Verizon also plans to transition about 200 stores into franchised operations, which will shift employees off its payroll. Verizon, the largest U.S. telecommunications provider by subscriber base, faces a fierce battle for both wireless and home internet customers. It has lost crucial postpaid phone subscribers for three consecutive quarters. Last month, Verizon named its lead independent director Daniel Schulman as its new chief executive officer. Schulman, a former CEO of PayPal and Virgin Mobile USA, has said he would aggressively reduce the company's entire cost base and take steps to reverse the customer losses.

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