Cloudflare suffered its worst network outage in six years on Tuesday, beginning at 11:20 UTC. The disruption prevented the content delivery network from routing traffic for roughly three hours. The failure, writes Cloudflare in a blog post, originated from a database permissions change deployed at 11:05 UTC. The modification altered how a database query returned information about bot detection features. The query began returning duplicate entries. A configuration file used to identify automated traffic doubled in size and spread across the network's machines. Cloudflare's traffic routing software reads this file to distinguish bots from legitimate users. The software had a built-in limit of 200 bot detection features. The enlarged file contained more than 200 entries. The software crashed when it encountered the unexpected file size.
Users attempting to access websites behind Cloudflare's network received error messages. The outage affected multiple services. Turnstile security checks failed to load. The Workers KV storage service returned elevated error rates. Users could not log into Cloudflare's dashboard. Access authentication failed for most customers.
Engineers initially suspected a coordinated attack. The configuration file was automatically regenerated every five minutes. Database servers produced either correct or corrupted files during a gradual system update. Services repeatedly recovered and failed as different versions of the file circulated. Teams stopped generating new files at 14:24 UTC and manually restored a working version. Most traffic resumed by 14:30 UTC. All systems returned to normal at 17:06 UTC.
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