quonset writes: Australia last updated their weather site a decade ago. In October, during one of the hottest days of the year, the Bureau of Meteorology (BOM) revealed its new web site and was immediately castigated for doing so. Complaints ranged from a confusing layout to not being able to find information. Farmers were particularly incensed when they found out they could no longer input GPS coordinates to find forecasts for a specific location. When it was revealed the cost of this update was A$96.5 million ($62.3 million), 20 times the original cost estimate, the temperature got even hotter.
With more than 2.6 billion views a year, Bom tried to explain that the site's refresh -- prompted by a major cybersecurity breach in 2015 -- was aimed at improving stability, security and accessibility. It did little to satisfy the public. Some frustrated users turned to humour: "As much as I love a good game of hide and seek, can you tell us where you're hiding synoptic charts or drop some clues?"
Malcolm Taylor, an agronomist in Victoria, told the Australian Broadcasting Corporation (ABC) that the redesign was a complete disaster. "I'm the person who needs it and it's not giving me the information I need," the plant and soil scientist said. As psychologist and neuroscientist Joel Pearson put it, "First you violate expectations by making something worse, then you compound the injury by revealing the violation was both expensive and avoidable. It's the government IT project equivalent of ordering a renovation, discovering the contractor has made your house less functional, and then learning they charged you for a mansion."
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