NASA has officially classified Boeing Starliner's 2024 crewed flight as a "Type A" mishap, acknowledging serious technical failures and leadership shortcomings that nearly left astronauts unable to safely return. Administrator Jared Isaacman released (PDF) a 311-page internal report citing flawed decision-making and cultural issues, with the next Starliner flight now planned as uncrewed pending major fixes. Ars Technica reports: As part of the announcement, NASA Administrator Jared Isaacman sent an agency-wide letter that recognized the shortcomings of both Starliner's developer, Boeing, as well as the space agency itself. Starliner flew under the auspices of NASA's Commercial Crew Program, in which the agency procures astronaut transportation services to the International Space Station. "We are taking ownership of our shortcomings," Isaacman said. "Starliner has design and engineering deficiencies that must be corrected, but the most troubling failure revealed by this investigation is not hardware," Isaacman wrote in his letter to the NASA workforce. "It is decision-making and leadership that, if left unchecked, could create a culture incompatible with human spaceflight." Isaacman said there would be "leadership accountability" as a result of the decisions surrounding the Starliner program, but did not say which actions would be taken.

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