alternative_right shares a report from Phys.org: All the critical minerals the U.S. needs annually for energy, defense and technology applications are already being mined at existing U.S. facilities, according to a new analysis published in the journal Science. The catch? These minerals, such as cobalt, lithium, gallium and rare earth elements like neodymium and yttrium, are currently being discarded as tailings of other mineral streams like gold and zinc, said Elizabeth Holley, associate professor of mining engineering at Colorado School of Mines and lead author of the new paper. To conduct the analysis, Holley and her team built a database of annual production from federally permitted metal mines in the U.S. They used a statistical resampling technique to pair these data with the geochemical concentrations of critical minerals in ores, recently compiled by the U.S. Geological Survey, Geoscience Australia and the Geologic Survey of Canada. Using this approach, Holley's team was able to estimate the quantities of critical minerals being mined and processed every year at U.S. metal mines but not being recovered. Instead, these valuable minerals are ending up as discarded tailings that must be stored and monitored to prevent environmental contamination. The analysis looks at a total of 70 elements used in applications ranging from consumer electronics like cell phones to medical devices to satellites to renewable energy to fighter jets and shows that unrecovered byproducts from other U.S. mines could meet the demand for all but two -- platinum and palladium. Among the elements included in the analysis are: - Cobalt (Co): The lustrous bluish-gray metal, a key component in electric car batteries, is a byproduct of nickel and copper mining. Recovering less than 10% of the cobalt currently being mined and processed but not recovered would be more than enough to fuel the entire U.S. battery market. - Germanium (Ge): The brittle silvery-white semi-metal used for electronics and infrared optics, including sensors on missiles and defense satellites, is present in zinc and molybdenum mines. If the U.S. recovered less than 1% of the germanium currently mined and processed but not recovered from U.S. mines, it would not have to import any germanium to meet industry needs.

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Google has released (PDF) a new analysis of its AI's environmental impact, showing that it has cut the energy use of AI text queries by a factor of 33 over the past year. Each prompt now consumes about 0.24 watt-hours -- the equivalent of watching nine seconds of TV. An anonymous reader shares an excerpt from an Ars Technica article: "We estimate the median Gemini Apps text prompt uses 0.24 watt-hours of energy, emits 0.03 grams of carbon dioxide equivalent (gCO2e), and consumes 0.26 milliliters (or about five drops) of water," they conclude. To put that in context, they estimate that the energy use is similar to about nine seconds of TV viewing. The bad news is that the volume of requests is undoubtedly very high. The company has chosen to execute an AI operation with every single search request, a compute demand that simply didn't exist a couple of years ago. So, while the individual impact is small, the cumulative cost is likely to be considerable. The good news? Just a year ago, it would have been far, far worse. Some of this is just down to circumstances. With the boom in solar power in the US and elsewhere, it has gotten easier for Google to arrange for renewable power. As a result, the carbon emissions per unit of energy consumed saw a 1.4x reduction over the past year. But the biggest wins have been on the software side, where different approaches have led to a 33x reduction in energy consumed per prompt. The Google team describes a number of optimizations the company has made that contribute to this. One is an approach termed Mixture-of-Experts, which involves figuring out how to only activate the portion of an AI model needed to handle specific requests, which can drop computational needs by a factor of 10 to 100. They've developed a number of compact versions of their main model, which also reduce the computational load. Data center management also plays a role, as the company can make sure that any active hardware is fully utilized, while allowing the rest to stay in a low-power state. The other thing is that Google designs its own custom AI accelerators, and it architects the software that runs on them, allowing it to optimize both sides of the hardware/software divide to operate well with each other. That's especially critical given that activity on the AI accelerators accounts for over half of the total energy use of a query. Google also has lots of experience running efficient data centers that carries over to the experience with AI. The result of all this is that it estimates that the energy consumption of a typical text query has gone down by 33x in the last year alone.

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Bluesky has blocked access to its service in Mississippi rather than comply with a new state law requiring age verification for all social media users. TechCrunch reports: In a blog post published on Friday, the company explains that, as a small team, it doesn't have the resources to make the substantial technical changes this type of law would require, and it raised concerns about the law's broad scope and privacy implications. Mississippi's HB 1126 requires platforms to introduce age verification for all users before they can access social networks like Bluesky. On Thursday, U.S. Supreme Court justices decided to block an emergency appeal that would have prevented the law from going into effect as the legal challenges it faces played out in the courts. As a result, Bluesky had to decide what it would do about compliance. Instead of requiring age verification before users could access age-restricted content, this law requires age verification of all users. That means Bluesky would have to verify every user's age and obtain parental consent for anyone under 18. The company notes that the potential penalties for noncompliance are hefty, too -- up to $10,000 per user. Bluesky also stresses that the law goes beyond child safety, as intended, and would create "significant barriers that limit free speech and disproportionately harm smaller platforms and emerging technologies." To comply, Bluesky would have to collect and store sensitive information from all its users, in addition to the detailed tracking of minors. This is different from how it's expected to comply with other age verification laws, like the U.K.'s Online Safety Act (OSA), which only requires age checks for certain content and features. Mississippi's law blocks anyone from using the site unless they provide their personal and sensitive information. The company notes that its decision only applies to the Bluesky app built on the AT Protocol. Other apps may approach the decision differently.

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At its upcoming Connect conference next month, Meta is rumored to unveil its first consumer-ready smart glasses with a built-in display, alongside a neural wristband controller. The $800 device, codenamed Hypernova, will be able to show simple visual content like texts and support AI assistant interactions. CNBC reports: Connect is a two-day conference for developers focused on virtual reality, AR and the metaverse. It was originally called Oculus Connect and obtained its current moniker after Facebook changed its parent company name to Meta in 2021. The glasses are internally codenamed Hypernova and will include a small digital display in the right lens of the device, said the people, who asked not to be named because the details are confidential. The device is expected to cost about $800 and will be sold in partnership with EssilorLuxottica, the people said. CNBC reported in October that Meta was working with Luxottica on consumer glasses with a display. [...] With Hypernova, Meta will finally be offering glasses with a display to consumers, but the company is setting low expectations for sales, some of the sources said. That's because the device requires more components than its voice-only predecessors, and will be slightly heavier and thicker, the people said. [...] Although Hypernova will feature a display, those visual features are expected to be limited, people familiar with the matter said. They said the color display will offer about a 20 degree field of view -- meaning it will appear in a small window in a fixed position -- and will be used primarily to relay simple bits of information, such as incoming text messages. The Hypernova glasses will also come paired with a wristband that will use technology built by Meta's CTRL Labs, said people familiar with the matter. CTRL Labs, which Meta acquired in 2019, specializes in building neural technology that could allow users to control computing devices using gestures in their arms. [...] In addition to Hypernova and the wristband, Meta will also announce a third-generation of its voice-only smart glasses with Luxottica at Connect, one person said.

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An anonymous reader quotes a report from The Register: Microsoft has reportedly stopped giving Chinese companies proof-of-concept exploit code for soon-to-be-disclosed vulnerabilities following last month's SharePoint zero-day attacks, which appear to be related to a leak in Redmond's early-bug-notification program. The software behemoth gives some software vendors early bug disclosures under its Microsoft Active Protections Program (MAPP), which typically delivers info two weeks before Patch Tuesday. MAPP participants sign a non-disclosure agreement, and in exchange get vulnerability details so that they can provide updated protections to customers more quickly. According to Microsoft spokesperson David Cuddy, who spoke with Bloomberg about changes to the program, MAPP has begun limiting access to companies in "countries where they're required to report vulnerabilities to their governments," including China. Companies in these countries will no longer receive "proof of concept" exploit code, but instead will see "a more general written description" that Microsoft sends at the same time as patches, Cuddy told the news outlet. "A leak happened here somewhere," Dustin Childs, head of threat awareness at Trend Micro's Zero Day Initiative (ZDI), told The Register in July. "And now you've got a zero-day exploit in the wild, and worse than that, you've got a zero-day exploit in the wild that bypasses the patch, which came out the next day." Childs said the MAPP change "is a positive change, if a bit late. Anything Microsoft can do to help prevent leaks while still offering MAPP guidance is welcome." "In the past, MAPP leaks were associated with companies out of China, so restricting information from flowing to these companies should help," Childs said. "The MAPP program remains a valuable resource for network defenders. Hopefully, Microsoft can squelch the leaks while sending out the needed information to companies that have proven their ability (and desire) to protect end users."

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Waymo has received its first permit from the New York City Department of Transportation to begin testing autonomous vehicles in Manhattan and Downtown Brooklyn, marking the city's first official rollout of self-driving car trials. The program will initially deploy up to eight vehicles with safety drivers through late September, with the potential to extend and expand into other boroughs. CNBC reports: New York state law requires the company to have a driver behind the wheel to operate. "We're a tech-friendly administration and we're always looking for innovative ways to safely move our city forward," [Mayor Eric Adams] said in a release. "New York City is proud to welcome Waymo to test this new technology in Manhattan and Brooklyn, as we know this testing is only the first step in moving our city further into the 21st century." The news comes just two months after the company said it filed permits to test its cars in the city with a trained specialist behind the wheel. [...] As part of the permit, Waymo must regularly meet and report data to DOT and work closely with law enforcement and emergency services.

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Google has signed a six-year cloud computing deal with Meta worth over $10 billion, making it the second major partnership after a recent agreement with OpenAI. The deal will see Meta rely on Google Cloud's infrastructure to support its massive AI data center buildout, as the company ramps up capital spending into the tens of billions. The Information (paywalled) first reported the deal.

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An anonymous reader quotes a report from the BBC: A lawyer representing the online message board 4chan says it won't pay a proposed fine by the UK's media regulator as it enforces the Online Safety Act. According to Preston Byrne, managing partner of law firm Byrne & Storm, Ofcom has provisionally decided to impose a 20,000-pound fine "with daily penalties thereafter" for as long as the site fails to comply with its request. "Ofcom's notices create no legal obligations in the United States," he told the BBC, adding he believed the regulator's investigation was part of an "illegal campaign of harassment" against US tech firms. "4chan has broken no laws in the United States -- my client will not pay any penalty," Mr Byrne said. Ofcom began investigating 4chan over whether it was complying with its obligations under the UK's Online Safety Act. Then in August, it said it had issued 4chan with "a provisional notice of contravention" for failing to comply with two requests for information. Ofcom said its investigation would examine whether the message board was complying with the act, including requirements to protect its users from illegal content. "American businesses do not surrender their First Amendment rights because a foreign bureaucrat sends them an email," law firms Byrne & Storm and Coleman Law wrote. "Under settled principles of US law, American courts will not enforce foreign penal fines or censorship codes. If necessary, we will seek appropriate relief in US federal court to confirm these principles." The statement calls on the Trump administration to intervene and protect American businesses from "extraterritorial censorship mandates."

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An anonymous reader quotes a report from The Guardian: Denmark is to stop charging VAT on books in an attempt to get more people reading. At 25%, the country's tax rate on books is the highest in the world, a policy the government believes is contributing to a growing "reading crisis." The culture minister, Jakob Engel-Schmidt, announced on Wednesday that the government would propose in its budget bill that the tax on books be removed. The move is expected to cost 330 million kroner ($51 million) a year. "This is something that I, as minister of culture, have worked for, because I believe that we must put everything at stake if we are to end the reading crisis that has unfortunately been spreading in recent years," Engel-Schmidt told the Ritzau news agency . "I am incredibly proud. It is not every day that one succeeds in convincing colleagues that such massive money should be spent on investing in the consumption and culture of the Danes." [...] "It is also about getting literature out there," said Engel-Schmidt. "That is why we have already allocated money for strengthened cooperation between the country's public libraries and schools, so that more children can be introduced to good literature." [...] If prices do not fall as a result of the measure, Engel-Schmidt said he would reconsider whether it was the right course of action. "I will of course monitor how prices develop. If it turns out that abolishing VAT only means that publishers' profits grow and prices do not fall, then we must consider whether it was the right thing to do," he said. Further reading: Denmark Ending Letter Deliveries Is a Sign of the Digital Times

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Davis Lu, a former Eaton Corporation developer, has been sentenced to four years in prison for sabotaging his ex-employer's Windows network with malware and a custom kill switch that locked out thousands of employees once his account was disabled. The attack caused significant operational disruption and financial losses, with Lu also attempting to cover his tracks by deleting data and researching privilege escalation techniques. BleepingComputer reports: After a corporate restructuring and subsequent demotion in 2018, the DOJ says that Lu retaliated by embedding malicious code throughout the company's Windows production environment. The malicious code included an infinite Java thread loop designed to overwhelm servers and crash production systems. Lu also created a kill switch named "IsDLEnabledinAD" ("Is Davis Lu enabled in Active Directory") that would automatically lock all users out of their accounts if his account was disabled in Active Directory. When his employment was terminated on September 9, 2019, and his account disabled, the kill switch activated, causing thousands of users to be locked out of their systems. "The defendant breached his employer's trust by using his access and technical knowledge to sabotage company networks, wreaking havoc and causing hundreds of thousands of dollars in losses for a U.S. company," said Acting Assistant Attorney General Matthew R. Galeotti. When he was instructed to return his laptop, Lu reportedly deleted encrypted data from his device. Investigators later discovered search queries on the device researching how to elevate privileges, hide processes, and quickly delete files. Lu was found guilty earlier this year of intentionally causing damage to protected computers. After his four-year sentence, Lu will also serve three years of supervised release following his prison term.

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alternative_right shares a report from ScienceDaily: Southwest Research Institute led a James Webb Space Telescope (JWST) survey, discovering a previously unknown tiny moon orbiting Uranus. A team led by SwRI's Dr. Maryame El Moutamid discovered the small object in a series of images taken on Feb. 2, 2025, bringing Uranus' total moon count to 29. "As part of JWST's guest observer program, we found a previously unknown satellite of the ice giant, which has been provisionally designated S/2025 U 1," said El Moutamid, a lead scientist in SwRI's Solar System Science and Exploration Division in Boulder, Colorado. "This object, by far the smallest object discovered to date, was detected in a series of 10 long exposures obtained by the Near-Infrared Camera." Located in the outer solar system, Uranus is the seventh planet from the Sun. Known as "the sideways planet" for its extreme axial tilt, the cyan-colored ice giant has a deep atmosphere composed of hydrogen, helium and methane. Scientists think Uranus' larger moons are roughly equal parts water ice and silicate rock. "Assuming that the new moon has an albedo comparable to other nearby satellites, this object is probably around six miles (10 km) in diameter," El Moutamid said. "It is well below the detection threshold for the Voyager 2 cameras."

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An anonymous reader quotes a report from Ars Technica: Time and again, surveys and studies show that fears and concerns about charging are the main barriers standing in the way of someone switching from gas to EV. A new market research study by Telemetry Vice President Sam Abuelsamid confirms this, as it analyzes the charging infrastructure needs over the next decade. And one of the biggest hurdles -- one that has gone mostly unmentioned across the decade-plus we've been covering this topic -- is all the junk clogging up Americans' garages. lThat's because, while DC fast-charging garners all the headlines and much of the funding, the overwhelming majority of EV charging is AC charging, usually at home -- 80 percent of it, in fact. People who own and live in a single family home are overrepresented among EV owners, and data (PDF) from the National Renewable Energy Laboratory from a few years ago found that 42 percent of homeowners park near an electrical outlet capable of level 2 (240 V) AC charging. But that could grow by more than half (to 68 percent of homeowners) if those homeowners changed their parking behavior, "most likely by clearing a space in their garage," the report finds. "90 percent of all houses can add a 240 V outlet near where cars could be parked," said Abuelsamid. "Parking behavior, namely whether homeowners use a private garage for parking or storage, will likely become a key factor in EV adoption. Today, garage-use intent is potentially a greater factor for in-house charging ability than the house's capacity to add 240 V outlets." Creating garage space would increase the number of homes capable of EV charging from 31 million to more than 50 million. And when we include houses where the owner thinks it's feasible to add wiring, that grows to more than 72 million homes. And that's far more than Telemetry's most optimistic estimate of U.S. EV penetration for 2035, which ranges from 33 million to 57 million EVs on the road 10 years from now.

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alternative_right shares a report from Phys.org: Now, for the first time, quantum scientists at the Quantum Control Laboratory at the University of Sydney Nano Institute have demonstrated a type of quantum logic gate that drastically reduces the number of physical qubits needed for its operation. To do this, they built an entangling logic gate on a single atom using an error-correcting code nicknamed the "Rosetta stone" of quantum computing. It earns that name because it translates smooth, continuous quantum oscillations into clean, digital-like discrete states, making errors easier to spot and fix, and importantly, allowing a highly compact way to encode logical qubits. The curiously named Gottesman-Kitaev-Preskill (GKP) code has for many years offered a theoretical possibility for significantly reducing the physical number of qubits needed to produce a functioning "logical qubit." Albeit by trading efficiency for complexity, making the codes very difficult to control. Research published in Nature Physics demonstrates this as a physical reality, tapping into the natural oscillations of a trapped ion (a charged atom of ytterbium) to store GKP codes and, for the first time, realizing quantum entangling gates between them. Led by Sydney Horizon Fellow Dr. Tingrei Tan at the University of Sydney Nano Institute, scientists have used their exquisite control over the harmonic motion of a trapped ion to bridge the coding complexity of GKP qubits, allowing a demonstration of their entanglement. "Our experiments have shown the first realization of a universal logical gate set for GKP qubits," Dr. Tan said. "We did this by precisely controlling the natural vibrations, or harmonic oscillations, of a trapped ion in such a way that we can manipulate individual GKP qubits or entangle them as a pair." [...] Across three experiments described in the paper, Dr. Tan's team used a single ytterbium ion contained in what is known as a Paul trap. This uses a complex array of lasers at room temperature to hold the single atom in the trap, allowing its natural vibrations to be controlled and utilized to produce the complex GKP codes. This research represents an important demonstration that quantum logic gates can be developed with a reduced physical number of qubits, increasing their efficiency.

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Starting September 1st, Russia will require all smartphones and tablets sold in the country to come with MAX, a state-backed messaging app seen as a rival to WhatsApp and Telegram. Critics say the app could be used to track users. Reuters reports: The Russian government said in a statement that MAX, which will be integrated with government services, would be on a list of mandatory pre-installed apps on all "gadgets," including mobile phones and tablets, sold in Russia from September 1. State media says accusations from Kremlin critics that MAX is a spying app are false and that it has fewer permissions to access user data than rivals WhatsApp and Telegram. It will also be mandatory that from September 1, Russia's domestic app store, RuStore, which is pre-installed on all Android devices, will be pre-installed on Apple devices. A Russian-language TV app called LIME HD TV, which allows people to watch state TV channels for free, will be pre-installed on all smart TVs sold in Russia from January 1, the government added. [...] MAX said this week that 18 million users had downloaded its app, parts of which are still in a testing phase. Russia's interior ministry said on Wednesday that MAX was safer than foreign rivals, but that it had arrested a suspect in the first fraud case using the new messenger.

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Google's Android 16 QPR2 beta 1 is rolling out with new customization features, including the ability to force dark mode and icon themes on apps that don't support them. The update also adds enhanced parental controls, better data migration, PDF editing, and Bluetooth audio sharing, with a full release expected in December. The Verge reports: The beta includes a new dark theme option that will "intelligently invert the UI of apps that appear light despite users having selected the dark theme" when enabled, according to Google's announcement, forcibly making apps that don't natively support the feature to appear darker. Google says this is "largely intended as an accessibility feature" for users with low vision or photosensitivity, and will also automatically darken app splash screens and adjust status bar colors to match the darker theming. Another feature will allow users to forcibly apply themed icon colors to apps that don't natively support them. Android's icon theming currently only works if app developers have provided a monochrome version of their app icon that can be adjusted, which is annoying for users who want to apply a consistent aesthetic across their entire home page. Auto-themed app icons spare developers from adding this capability manually, removing the hassle for users to customize their phone's theme. The full list of features in the QPR2 beta 1 update can be found on the Android developers' blog.

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An anonymous reader quotes a report from the New York Times: Jay Blahnik was a fitness superstar with a book and nearly two decades of work with Nike before he was hired in 2013 to work on the Apple Watch. He became known inside Apple as the creator of the watch's signature fitness feature: three circular bands that people could complete through the day by exercising, standing and burning calories. Marketed with the tagline "Close Your Rings," the concept helped galvanize sales of Apple's first breakout product after Steve Jobs's death. But along the way, Mr. Blahnik created a toxic work environment (Warning: source may be paywalled; alternative source), said nine current and former employees who worked with or for Mr. Blahnik and spoke about personnel issues on the condition of anonymity. They said Mr. Blahnik, 57, who leads a roughly 100-person division as vice president for fitness technologies, could be verbally abusive, manipulative and inappropriate. His behavior contributed to decisions by more than 10 workers to seek extended mental health or medical leaves of absence since 2022, about 10 percent of the team, these people said. When confronted with Mr. Blahnik's behavior, Apple moved to protect him after an internal investigation. The company settled one complaint alleging sexual harassment by Mr. Blahnik and is fighting a lawsuit by an employee, Mandana Mofidi, who said he had bullied her. Mr. Blahnik stayed in his job after company officials said their investigation had found no evidence of wrongdoing, according to interviews and Ms. Mofidi's lawsuit, which she filed against Mr. Blahnik and Apple last year in Los Angeles County Superior Court. The tension inside Mr. Blahnik's division speaks to workplace dysfunction at the heart of one of Apple's signature health initiatives. These employees said the company was more willing to protect a star executive than address the concerns of rank-and-file workers.

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Google is rolling out AI Mode in Search to 180 countries, expanding beyond the US, UK, and India, with even more countries being added soon. The search giant is also expanding its AI Mode's agentic capabilities, so you can now use natural language to find restaurant reservations. Engadget reports: Google says you can ask about getting a dinner reservation with conditions such as group size, date, location and your preference of cuisine, all of which be taken into consideration when AI Mode pulls in its results from across the web. Suggestions will be presented in list form with the available reservation slots. It'll also provide a link to the booking page you need. Google also plans to add local service appointments and event ticketing capabilities soon, with Ticketmaster and StubHub among its partners. AI Mode leverages Google's web-browsing AI agent Project Mariner' its direct partners on Search and resources like Knowledge Graph and Google Maps when prompted to find you somewhere to eat. It has partnered with the likes of OpenTable, Resy and Tock to incorporate as many restaurants as possible and streamline the booking process. Right now, this feature is exclusive to those subscribed to the wildly expensive Google AI Ultra plan in the US, and can be accessed through its Labs platform. If you opt into the AI Mode experiment it can also remember your previous conversations and searches to give you results that more closely match your preferences.

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Denmark's PostNord will end centuries of letter delivery as digitalization and high postage costs make physical mail nearly obsolete. The BBC reports: The steep decline in letter volumes has been driven largely by digitalization, and PostNord announced in March that it will cease letter services at the end of the year. It will bring to an end four centuries of letter deliveries by the state-owned operation. A third of its workforce is being let go, as it sheds 2,200 positions in its loss-making letter arm. Instead it will focus on its profitable parcel business, creating 700 new roles. "Danes hardly receive any letters anymore. It's been going down for years and years," says Kim Pedersen, chief of PostNord Denmark. "They're receiving one letter a month on average, it's not a lot." "On the contrary, Danes love to shop online," he adds. "Global e-commerce is growing significantly, and we are moving with it." Fifteen years ago, PostNord operated several enormous letter-sorting facilities, but now there's just one on the western outskirts of Copenhagen. Since 2000, the volume of letters the business handles has declined by more than 90%, from around 1.4 billion to 110 million last year, and it continues to fall rapidly. As PostNord prepares to cease letter deliveries, 1,500 of its red post boxes are being removed from Danish streets. However, few locals in the capital appear to use them much. From email and cashless mobile payments, to digital health cards carried by smartphone, there's an app for almost everything in Denmark - and it's one of the world's most digitalized nations, second only to South Korea, according to the OECD's 2023 Digital Government Index. The Danish government has embraced a "digital by default" policy, and for more than a decade correspondence with the public has been carried out electronically. "We are facing this natural evolution of a digitalized society, earlier than maybe some other countries," Mr Pedersen explains. "In Denmark, we are maybe five or 10 years ahead." The high cost of sending a letter in Denmark is also a contributing factor behind its decline. In 2024, a new law opened up the postal market to private competition and took away its exemption from the country's 25% rate of VAT, so the price of a PostNord stamp jumped to 29 Danish krone ($4.55) per letter. "That made [volumes] drop even further faster," Mr Pedersen points out. The report notes that private firm DAO will take over nationwide letter deliveries in Denmark after PostNord exits. However, concerns remain that elderly citizens and rural residents may struggle with fewer post boxes and reduced service quality. Both the advocacy group DaneAge and the 3F Postal Union warn the transition could disproportionately affect vulnerable populations.

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An anonymous reader quotes a report from Ars Technica: As banks around the world prepare to replace many thousands of workers with AI, Australia's biggest bank is scrambling to rehire 45 workers after allegedly lying about chatbots besting staff by handling higher call volumes. In a statement Thursday flagged by Bloomberg, Australia's main financial services union, the Finance Sector Union (FSU), claimed a "massive win" for 45 union members whom the Commonwealth Bank of Australia (CBA) had replaced with an AI-powered "voice bot." The FSU noted that some of these workers had been with CBA for decades. Those workers in particular were shocked when CBA announced last month that their jobs had become redundant. At that time, CBA claimed that launching the chatbot supposedly "led to a reduction in call volumes" by 2,000 a week, FSU said. But "this was an outright lie," fired workers told FSU. Instead, call volumes had been increasing at the time they were dismissed, with CBA supposedly "scrambling" -- offering staff overtime and redirecting management to join workers answering phones to keep up. To uncover the truth, FSU escalated the dispute to a fair work tribunal, where the union accused CBA of failing to explain how workers' roles were ruled redundant. The union also alleged that CBA was hiring for similar roles in India, Bloomberg noted, which made it appear that CBA had perhaps used the chatbot to cover up a shady pivot to outsource jobs. While the dispute was being weighed, CBA admitted that "they didn't properly consider that an increase in calls" happening while staff was being fired "would continue over a number of months," FSU said. "This error meant the roles were not redundant," CBA confirmed at the tribunal. Now, CBA has apologized to the fired workers. A spokesperson told Bloomberg that they can choose to come back to their prior roles, seek another position, or leave the firm with an exit payment. "We have apologized to the employees concerned and acknowledge we should have been more thorough in our assessment of the roles required," CBA's spokesperson told Bloomberg. The FSU said that "the damage has already been done." These employees "have had to endure the stress and worry of facing redundancy" and were "suddenly confronted with the prospect of being unable to pay their bills." FSU warned that CBA's flip-flopping on AI serves as a "stark reminder to all of us that we can never trust employers to do the right thing by workers, and change can happen at any time and impact any one of us."

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An anonymous reader quotes a report from Adweek: Meta wanted advertisers to believe its ecommerce ad product, Shops ads, was outperforming the competition, per a whistleblower complaint filed in a U.K. court. The former employee alleges the social media giant artificially inflated return on ad spend (ROAS) by counting shipping fees as revenue, subsidizing bids in ad auctions, and applying undisclosed discounts. The complaint, viewed by ADWEEK, was filed with the London Central Employment Tribunal on Wednesday (August 20) by Samujjal Purkayastha, a former product manager on Meta's Shops ads team. The document claims Meta artificially inflated performance metrics to push brands toward its fledgling ecommerce ad product. The company's motivation, the complaint says, was in part to combat Apple's 2021 privacy changes that cut the troves of iOS tracking information that had long powered Meta's ad machine. Meta's former chief financial officer (CFO), David Wehner, said the changes would cost "on the order of $10 billion" in losses during the company's Q4 2021 earnings call. User purchases on Facebook or Instagram Shops pages would provide more first-party data, however. Purkayastha, who joined Meta (then Facebook) in 2020 as a product manager on the Facebook Artificial Intelligence Applied Research team, was reassigned to the Shops Ads team in March 2022 and remained at the company until Feb. 19, 2025, when he was terminated. He alleged that during internal reviews in early 2024, Meta data scientists found the return on ad spend (ROAS) from Shops ads had been inflated between 17% and 19%. This discrepancy stemmed from Meta counting shipping fees and taxes as part of a sale, even though that money never went to merchants, he alleged. The company's other ad products exclude those figures, in line with competitors like Google, the complaint reads. Without including the fees and taxes, Shops ads performed no better than Meta's traditional ads, Purkayastha claimed. "This was significant," the complaint reads. "In addition to the ROAS performance metric being overstated by nearly a fifth, it meant that, rather than having exceeded our primary target, the Shops Ads team had in fact missed it once the figure was reduced to take account of the artificial inflation." Purkayastha raised these concerns with senior leadership in multiple meetings between 2022 and 2024, and is now seeking interim relief through his employment tribunal filing to have his former position reinstated. A Meta spokesperson told ADWEEK the company is "actively defending these proceedings," adding that "allegations related to the integrity of our advertising practices are without merit and we have full confidence in our performance review processes."

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